Shipping & Returns

Shipping

Destination Shipping cost Method and delivery time
Europe Free
30 Usd
Standard delivery: (2-5 Business days)
Express delivery: (24 hours)
USA & Canada
40 Usd
Express delivery: (48 hours)
Rest of the World * 55 Usd
Standard delivery: (7-10 Business days)



 

Orders of $300+ automatically qualify for free standard shipping.

All our parcels are insured and fully trackable.

* Some countries are excluded

Handling

We process all orders within 48 hours and ship them using one of the delivery methods you select at checkout. Please note that a signature is required for delivery. If you can't be present to accept the parcel, we suggest providing an alternative delivery address where someone is available to accept the parcel on your behalf. Usual business hours for delivery are from 9am to 5pm. PO Box addresses are not accepted.

Tracking

Once your items are shipped, you'll receive a confirmation email containing a tracking number and details of your delivery. Please note that we do our best to ensure you get your order on time, but exceptional situations out of our control may occur (weather related, carrier issues, national holidays, etc). In the event of any delay, please contact us and we'll assist you in solving the issue. 

International taxes and duties

There's nothing we can do about this and we hope you understand. Local guidelines apply once your purchase arrives in the country of destination and may be subject to local customs duties and/or local taxes in that country. These taxes and duties are not included with your purchase. Please check with the local authority to ascertain applicable rates as these charges are borne by you.

Returns - Europe

Our products are carefully checked for quality by our team and we do not sell defective pieces (but we're all humans, so if we missed something please let us know). If for some reason you’re not fully satisfied with your selection, we accept returns within 14 days of delivery, however please take the time to read our returns policy as we will not accept returns that don't meet our policy requirements. Should you not comply with our returns guidelines, unfortunately the item will be shipped back to you, and you will be liable for the shipping costs.

Returns - United States & Rest of the world

Please email us so we can send you a returns form that you will need to fill out and include in your package. This needs to be included with your item. Make sure to mark it as "returning goods" in your shipping slip. Our products are carefully checked for quality by our team and we do not sell defective pieces (but we're all humans, so if we missed something please let us know). If for some reason you’re not fully satisfied with your selection, we accept returns within 14 days of delivery, however please take the time to read our returns policy as we will not accept returns that don't meet our policy requirements. The item will be shipped back to you, and you will be liable for the shipping costs.

Our returns policy

  • All tags must be attached and packaging must be in its original condition with the protective hygiene seal. For hygiene purposes, we ask that you please try on your new swimwear with underwear on over the hygiene seal in case you need to return it.
  • Items should be returned new, unused, and with all tags still attached. Returns that are damaged, show signs of use or altered will not be accepted and will be sent back to the customer. 
  • We typically process refunds within 5 business days from the date we receive the item. The full amount of the item will be refunded in your original form of payment, however original shipping and handling charges are non-refundable unless the item is faulty. We will notify you via email once we process your refund. Please note that your banking institution may require additional days to process and credit this transaction to your account.
  • We prefer that items are returned to us via the same service we used to ship it to you, using a trackable service. However, you may return the goods by any secure means. We do advise sending via a trackable and insured method so that in the event of theft or loss during delivery to our warehouse, the carrier will refund you.

Returning your purchase

  1. Email us with your order number to know where to send the package to.
  2. Place the item in the original shipping box or a secure, solid carton box. (if you're shipping more than one item, make sure to ship them together as it will facilitate your refund)
  3. Keep proof of shipping and tracking information.

Exchanges

Sébastien does not offer exchanges at this time. You'll have to return your item first and place a new separate order.

Sale purchases are final and cannot be exchanged or refunded.

Faulty goods

All our items undergo thorough quality check and we never send out faulty pieces. You, the buyer, are responsible for inspecting the items and to let us know within a 5 days period of receiving the goods, of any fault. Goods are classified as faulty if they are received damaged or where a manufacturing fault occurs. Items that are damaged as a result of wear and tear are not considered to be faulty.

If you have any further questions, please email us at contact@thisissebastien.com